Terms of Service

Last updated: September 15, 2026

The short version

You hire BridgeWorks Way to help you build a customer loyalty system for your business. We do the work, you pay the agreed price, and we both act in good faith. If something goes wrong, we talk about it like adults before anyone talks to a lawyer.

Who we are

BridgeWorks Way™ is a service of The BridgeWorks Firm, LLC, located at 784 S. Clearwater Loop, Post Falls, ID 83854. You can reach us at hello@bridgeworksway.com or 208.347.8051.

What we do

We build done-with-you business operating systems, loyalty engines, and marketing workflows tailored to your place of business. This includes strategy sessions, system design, implementation, and ongoing support as agreed in your specific proposal.

Every engagement is scoped individually. The details of your project — deliverables, timeline, and price — are defined in a separate proposal or agreement that you sign before work begins. Those terms control over anything written here if there's a conflict.

What you agree to

• You give us accurate information about your business so we can do good work.
• You pay invoices on time per the terms in your proposal.
• You provide feedback, access, and decisions reasonably promptly so we're not waiting on you.
• You own your customer data; we handle it carefully and only use it to do the work you hired us to do.
• You're responsible for the accuracy of any content you approve or provide.

Text messages (SMS)

Some of the systems we build include SMS messaging to your customers. If your system uses text messaging, here's what you and your customers agree to:

• Customers opt in voluntarily — they provide their phone number and consent to receive messages.
• Message frequency depends on the workflow we build together and what your customers sign up for.
• Standard message and data rates may apply from the customer's carrier.
• Customers can stop messages at any time by replying STOP. We process opt-outs promptly.
• Customers can get help by replying HELP.
• We don't sell or share phone numbers with third parties for marketing.

You, as the business owner, are responsible for ensuring your customers have consented to receive messages before any SMS is sent through the systems we build.

Intellectual property

You keep ownership of your brand, your customer data, and any content you provide. We keep ownership of our frameworks, templates, and tools — but you get a license to use the specific system we build for you for as long as you operate your business.

We may showcase the work we do together in our portfolio or marketing, unless you tell us in writing that you'd prefer we don't.

No guarantees on outcomes

We bring our best experience, tools, and effort. But every business is different, and we can't promise specific revenue numbers, growth rates, or results. Case studies and examples on our site are illustrative — your results will depend on your market, your effort, and many factors outside anyone's control.

Refunds

If you're not happy with the work, talk to us first. We'll make it right if we can. Refund terms for your specific engagement are defined in your proposal. The free briefing call and planning session are, well, free — no refund needed.

Limitation of liability

If something goes wrong, our liability is limited to the amount you paid us for the specific project in question. We're not liable for indirect or consequential damages, lost profits, or anything caused by third-party tools or platforms we integrate with.

Changes to these terms

We may update these terms from time to time. If we make a material change, we'll post the new version here with an updated date. Your continued use of our services after changes means you're okay with the updated terms.

Questions?

Email us at hello@bridgeworksway.com or call 208.347.8051. We're real people and we'll answer you.